11/8/2023 0 Comments Rocketchat omnichannel![]() ![]() We decided to go to a platform, where you could have two customer services interact in inter-company communication and between different companies. But the whole reason why it was created was to break the silos of having communication systems that are only in the cloud, or only designed for internal communication, or a system that was only designed for customer service. “We do video conferencing and other forms of communication as well. “Rocket.Chat, as the name says, is a communication platform, but not just for chat,” Engel told VentureBeat. Users can run Rocket.Chat with a range of features to tailor their platform: individual and group communication, video conferencing, file uploading, screen sharing, LiveChat, and integration with a variety of different communications platforms. Combining chat, video, internal communication, customer service Software review site G2 lists Rocket.Chat competitors as Microsoft Teams, Cisco Jabber, Slack, LiveChat, Webex App, Mattermost, Zoom, and Bitrix24 - although none of them enables private storage of data. They will have more of a future-proof strategy by using our type of technology,” Engel said. “They will still keep the same relationship with single customers, then keep the data. What Rocket.Chat wants to give to its customers is data ownership and sovereignty, because the platform can run on any infrastructure they own, and they can connect to all the social networks as they come and go, Engel said. This is because they have full access to everything that’s happening in real time. And they can even use all the data because it’s already on their servers to model and improve their own AI strategies. ![]() “With Rocket.Chat, a company can host its data wherever they want, and they are absolutely certain who is going to have access to that data. “These customers are looking for privacy as an important feature,” Engel said. Air Force, Lockheed Martin, and other organizations desiring complete control and storage of their digital correspondence. The company counts among its customers the U.S. Single sign-on via SAML is pre-configured and can be activated after is a secure, open source-based collaboration platform that is installed on more than 500,000 corporate servers and counts more than 12 million users worldwide, Engel said. Please see the feature comparison in the Rocket.Chat pricing plans. For real time LDAP sync an upgrade to at least Rocket.Chat Pro is needed. The app installs the official Docker image for Rocket.Chat Community, which provides basic LDAP support already configured in the app. Full customer service omnichannel live chat is included, unlimited agents and departments, with support for Facebook Messenger, SMS and email. Run your own large team collaboration and enterprise social networking platform with support for: unlimited users, unlimited messages, group chat, private messages, full chat history and transscript, full auditing, emojis and reactions, geolocation, flexible permissioned access control, API for integrations, ChatBots, end-to-end-encryption, video and audio conferencing, IRC bridge, global search, integrations/apps marketplace and much much more. Rocket.Chat is leading open source alternative to Slack, Microsoft Team, Hipchat and Stride. Rocket.Chat is an open source team chat collaboration platform that allows users to communicate securely in real-time on web, desktop or mobile and to customize their interface with a range of plugins, themes and integrations with other key software. ![]()
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